At Xenmeds, we believe that taking care of your health should be an enjoyable and stress-free experience. Our mission is to provide you with the highest-quality medications and health products, with the added benefit of a few laughs along the way.
Your One-Stop Shop for All Things Health and Wellness
Here at Xenmeds, you’ll find a comprehensive selection of pharmaceuticals, OTC medications, vitamins, minerals, and nutritional supplements. Furthermore, you can count on us to address any concerns you may have regarding the medications you are presently taking. If you want to make educated decisions about your health, we’ll give you the latest data on your medications and other relevant developments in medicine.
Our website is designed to be user-friendly, so you can easily navigate and find the products you need. And if you’re unsure about anything, our customer service team is here to answer any questions you may have.
No More Traffic Jams or Closed Shops: We’ve Got Your Meds Covered
We know that sometimes life gets in the way of picking up your medications. That’s why we offer fast and convenient delivery right to your door. No more sitting in traffic, searching for a parking spot, or worrying about the pharmacy being closed. Simply place your order online and let us do the rest.
Your Health is Our Priority
At Xenmeds, we take security and privacy very seriously. That’s why we use industry-standard encryption when processing payments to ensure that your personal and financial information is always kept safe and secure.
In addition, we are committed to providing you with authentic and affordable medications, so you can trust that the products you receive from us are of the highest quality.
Laugh your way to good health
At Xenmeds, we believe that laughter truly is the best medicine. That’s why we strive to create a fun and relaxed atmosphere, where you can enjoy a few laughs while taking care of your health.
From our quirky website to our customer service team, we promise to bring a smile to your face and make your experience with us an enjoyable one.
In conclusion, at Xenmeds, we are dedicated to providing you with the highest-quality medications and health products, while making sure you have a good time in the process. So why wait? Start your shopping experience with us today and see for yourself why we’re India’s most convenient online pharmacy!
Cookies
A tiny file that our website or mobile application downloads on your device when you browse or utilize specific features on our website or application. Generally speaking, a cookie enables a website to remember your activities or preferences for a certain amount of time.
Information
It includes any non-personal information, personal information, and sensitive personal information about you that, alone or in conjunction with other data, might allow us to identify you if you visit one of our physical locations or use one of our websites or mobile applications. Any relevant legislation pertaining to the processing of Data that is currently in effect.
Joint Partners
A few carefully chosen third parties (such as Tata Group Entities) with whom we have agreements for the purposes of the businesses covered by this privacy notice.
Out Sourcers
includes organizations to which we or other Tata Group Entities will release your Data for the processing of information for a particular purpose in accordance with a documented contract.
Without Restriction, The Following Categories are included in this data :-
1 – First and last names, email addresses, mailing addresses, countries, employers, phone numbers, and other similar contact information.
Financial information includes details on payment methods, transactions, transaction history, preferences, methods of payment, modes of payment, patterns or trends in expenditure, and other data of a similar nature.
2 – Technical data: usage of websites, devices, and mobile apps; Internet Protocol (IP) addresses; and similar data gathered automatically via the use of cookies, pixels, and related technologies.
3 – Information about transactions includes the date, quantity, preferences, and other associated information.
Health-related information, such as details of treatment plans and medications prescribed by a medical professional, dosage information like frequency of dosage, alternative medications, medications you order through the platform, laboratory test results, and any information deduced from them, including information or records relating to Your medical/health history, health status, dosage details like frequency of dosage, and other information.
4 – When you ask for products and/or services directly from us or take part in marketing programs, we’ll ask you for information about your account membership number, registration and payment details, and program-specific information.
5 – Age, sex, date of birth, marital status, country of citizenship, information about government-issued identity cards, occupation, race, religion, and any other personal data submitted in replies to surveys or questionnaires are all examples of personal data.
Your evaluations, comments, and suggestions on our services, programs, and goods.
6 – Information on your loyalty membership, account information, profile or login information, and any affiliation with frequent flyer or travel partner programs.
We gather data in the manner listed below :-
1 – Information You Provide Us With: We collect and keep any data you input on our website, mobile application, or provide to us in any other way (such as at kiosks, stores, hotels, or other locations).
2 – We automatically gather some sorts of information whenever you interact with us using “cookies”, “pixels,” and other similar technologies. Please refer to the “Data that is Collected Automatically” section below for further details.
3 – Email Communications: We frequently receive a confirmation (if your device allows such capabilities) when you open email from us or click on a link in the email in order to assist us in making the email more pertinent and engaging. By clicking the unsubscribe link in every marketing email, you can decide not to receive communications from us.
4 – Automatic Information We Gather from Other Websites: When you engage with third-party websites that make use of our technology or with whom we have a formal arrangement, we acquire and retain certain types of information. Since we process this information on behalf of the relevant website owners, the collection, processing, and use of such information are subject to the privacy policies of those website operators and are not covered by our Privacy Notice.
5 – Information from Other Sources: There is a chance that we will get our information from other sources. When you let a third-party website to communicate directly with our website or mobile application to send or receive Data about you, such as the website of another Tata Group Entity, is an illustration of this. In that event, it’s possible that we will obtain the Data that was utilized by the third-party website to locate your account there.
6 – Information Previously Provided to Tata Group Entities: If you have previously provided any information with any of the Tata Group Entities and have given your agreement to continued sharing of such information, the Tata Group Entities will share that information with us.
Regarding the way we gather and utilize your data, you have alternatives. You might wish to see, modify, or delete your Data via our website or mobile application, for instance. You have the option to refuse providing Data when prompted.
Information Provided :-
Depending on how you use our shops, website, or mobile application, Tata 1mg may gather your Data in a variety of ways. For illustration :-
1 – when you sign up for one of our goods or services with us
2 – whether you transact with us or attempt to transact with us at one of our stores, online, through a mobile application
3 – when you respond to surveys we run or that we commission;
4 – when you choose to receive messages from us (including marketing offers); from data acquired during your visit to one of our shops, websites, or mobile applications;
Self-Accumulated Data :-
1 – When you use our mobile application or visit our website, we automatically gather some information. By using this data, we may enhance our content and navigation. Your IP address is among the data automatically gathered.
IP addresses, operating system information, browser information, device information, and language settings are all collected by our site servers or affiliates that offer analytics and performance optimization services. These data are aggregated to provide information on the frequency of visits, average time spent on the site, pages visited, and comparable statistics.Tata 1mg makes use of this data to monitor site traffic, increase the effectiveness of our website or mobile application, assure safety and security, and improve content.
Depending on the settings on your browser, we could automatically gather your Data via Cookies, pixels, and other similar technologies. Please refer to the “Cookies” section in the section below for further details.
Data Implementation :-
We may occasionally need any or all of the aforementioned Data to give information on Tata 1mg and to improve the experience while using our website or mobile application. Data can be employed in specific ways to achieve the objectives mentioned below :-
1 –
Fulfilling our obligations resulting from any contract between you and us.
Providing products and/or services and communicating with you about our offerings.
Facilitating Tata Group Entities and Partners in offering their products and/or services and corresponding with you about them.
Processing, disclosing, transmitting, and/or sharing data/information with Tata Group Entities and other relevant third parties with business or contractual ties to us.
Offering you personalized services, recommendations, and promotions (including financial products and/or services) to enhance your experience on our website and mobile application.
Operating, evaluating, and improving our business, website, and mobile application.
Aggregating data to derive insights into customer behavior, patterns, and trends to better understand preferences and characteristics.
Creating personalized marketing and promotional initiatives that are tailored to your profile and may include loyalty programs run by us or other Tata Group Entities.
Communicating with you, addressing your requests, questions, feedback, claims, or disputes, and improving our services.
Enhancing your shopping experience and granting access to membership programs, rewards, and offers across Tata brands.
enforcing our mobile application’s and website’s terms of service.
defending against, stopping, and preventing harm, financial loss, criminal conduct, and other legal or information security issues.
Serving other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
The intended meaning of the paragraph remains unchanged, but the sentences have been rephrased for clarity and coherence.
Where required by relevant legislation, we consider these conclusions as personal information (or sensitive personal information, as the case may be). There may be a number of justifications for our use of your personal data, some of which are similar to the justifications indicated above.
In accordance with applicable law, we will only use your personal information—including sensitive information—with your permission, as required to deliver goods and/or services to you, as required to satisfy a legal requirement, or as required by a legitimate interest.
Teenagers :-
We do not provide any goods or services for use by children on our website or mobile application. Only your parent or legal guardian can use our website or mobile application if you are under the age of 18.
Data Transmission :-
1 – Partners: For use on or through our website or mobile application, we may make accessible to you services, goods, or software offered by Partners. Customer data pertaining to those transactions may be sent to such Partner if you decide to use such service.
2 – Tata Group Entities: In order to help the Tata Group Entities reach out to you regarding their programs or campaigns and to handle your inquiries and requests, we may make their goods, services, and/or apps available to you. In light of this, we could disclose your Data to Tata Group Entities. To help us run our company and for the purposes outlined in Clause 6 above, we may also share your Data with the Tata Group Entities.
3 – Tata Consumer Platform: In order to enroll you and provide you with goods, services, and benefits on the Tata Consumer Platform (“TCP”), your data may be shared with Tata Group companies and other participating companies. In order to provide You with a single login for a smooth experience, we may share your Data with other Tata Group Entities, Partners, and Service Providers. As part of this unification, your account information from several Tata Companies may be consolidated.
4 – Service Providers: Your Data may be shared with Service Providers by us or other Tata Group Entities. As an illustration, consider the following: keeping and analyzing Data; safeguarding and securing our systems; delivering search results and connections; offering customer support; assessing your credit; processing your information for profiling; analyzing users; and processing payments.
5 – Information from Other Sources: There is a chance that we will get our information from other sources. When you let a third-party website to communicate directly with our website or mobile application to send or receive Data about you, such as the website of another Tata Group Entity, is an illustration of this. In that event, it’s possible that we will obtain the Data that was utilized by the third-party website to locate your account there.
These Service Providers must be restricted to processing Data only as expressly directed and as required to carry out the services for the purposes specified in this Privacy Notice.By adopting suitable technological and organizational security measures and enforcing confidentiality responsibilities on workers who have access to Data, the Service Providers will also be obligated to protect the security and confidentiality of the Data they handle.
6 – Tata 1mg’s protection: We may disclose Data when we deem release necessary to: (a) comply with applicable law or legal process; (b) enforce or apply the Terms of Use of our website or mobile application and other agreements; (c) protect Tata 1mg from harm or financial loss; or (d) comply with an investigation of possible or actual fraudulent or illegal activity. To prevent fraud, manage risks, and settle disputes, this may entail exchanging information with other businesses and organizations. This does not apply to users’ personal information being sold or otherwise disclosed for commercial gain in violation of this Privacy Notice.
7 – Business Transfers: We may sell or purchase subsidiaries or business units as we build our company. As part of this transaction, Your Data (including information pertaining to loyalty programs) may be transmitted. Any information that we get from third parties as a result of such transactions will be handled in compliance with this privacy notice and any relevant legal requirements.
8 –
Third Parties: In the following situations, you may approve or request that we share your Data with third parties:
We must abide by relevant laws or cooperate with legitimate legal procedure; or
In order to avoid or halt an attack on our computer systems or networks, we must operate and maintain the security of our website or mobile application.
We contractually obligate these third parties to only treat sensitive personal data as instructed by us, as required to carry out services for us, or as required by law. We also demand that they take necessary organizational, technological, and technical security measures to protect the security and confidentiality of the sensitive personal data that they handle on our behalf.Please be aware that partners and entities within the Tata Group may have different privacy policies than Tata 1mg. When you submit Data on these websites, their privacy policies will control how your Data is used.
Data Security :-
We will take organizational and technical precautions to protect your data, and we keep it on secure servers. Measures to cope with any suspected data breach are included in the technical and organizational measures. Please report us right once through email at the address shown at Clause 16 below if you suspect any misuse, loss, or unauthorized access to your Data.
Data Maintenance :-
For as long as is required to use our products and/or services, to provide access to and use of our website or mobile application, or for other essential purposes like complying with our legal obligations, resolving disputes, and enforcing our agreements, as well as for as long as processing and retaining your Data is required and is permitted by applicable law. Actual retention times can vary greatly since these requirements can change for various data kinds and uses.
Your Data may remain on backup or archive media for audit, legal, tax, or regulatory purposes even after we delete it, including in response to the exercising of your right under Clause 10 below.
Your Freedoms And Selections :-
When we handle Data about you, we do so with your permission and/or as required to run our company, comply with legal and contractual requirements, safeguard the security of our systems and our clients, or satisfy other legitimate purposes of Tata 1mg as outlined in this Privacy Notice.
The following rights about your private information are yours to exercise, and you can do so by sending a request using the methods listed in the “How to Contact Us” section below.
Access, Review, and Modification Rights
Ability to Correct
The ability to revoke consent
It is crucial that the Information we have about you is correct and up to date. If your personal information changes while it is still in our possession, kindly let us know.
Data Server Location :-
India-based servers hold the data gathered under this Privacy Notice.
Manipulating Your Data :-
We take measures to guarantee that the Data we collect in accordance with this Privacy Notice is treated in accordance with its terms and any applicable legal requirements.
We have put in place necessary contractual arrangements with Tata Group Entities, Partners, and Service Providers that we share your Data with in order to guarantee that it is adequately protected.
App Permissions We Record :-
Location
It is advised that you set location sharing to “Always” since this enables us to offer you location-specific information like product availability. This may be modified at any time.
Camera
to enable you to take a picture of a prescription and submit it immediately to the app.
Photos/Media/Files
To keep and retrieve your uploads, such as prescription uploads, on your device, you must have media access authorization.
SMS
to provide automated OTP confirmation, preventing the need for manual entry of the authentication code.
Obtain SMS
This enables us to send you SMSs pertaining to payments through our payment partner JustPay.
Access State Wifi
This assists us in tailoring your experience to the strength and signal quality of the WiFi, particularly for enhancing video consultations.
capture audio
to make doctor video consultations possible.
Bluetooth
During video consultations, Bluetooth is utilized to route to bluetooth headset.
Divisibility :-
Any provision of this privacy notice (or portion of a provision) that a court or other competent authority finds to be invalid, unlawful, or unenforceable will be deemed to be deleted to the extent necessary, and the validity and enforceability of the remaining provisions of this privacy notice will not be impacted.
Revisions of this Privacy Notice :-
Our company is always evolving, therefore our Privacy Notice could too. Unless you have told us otherwise, we may send you e-mail reminders of our notices and terms from time to time, but you should visit our website and mobile application often to see any most current updates. As soon as the latest version is available, it will take effect. Any modifications will be promptly posted on our website and mobile application, and your first use of our website or mobile application or first purchase of the products and/or services afterward will be regarded as your acceptance of the revised Privacy Notice. In order to be updated about how we are protecting your information, we encourage you to often review our Privacy Notice.
How to Reach Us :-
Send us an email at care@1mg.com if you’d like to make a request to access, review, amend, or withdraw your consent for your personal information. In accordance with this Privacy Notice and any relevant laws, we may share your Data with Service Providers, Partners, and Tata Group Entities. To learn more about these parties, please contact us. Within 30 days, we will react to your request.